Return Policy

1. Overview

At Trade Furnitures (Oakline Wholesales Limited), we want you to be completely satisfied with your purchase. Please read this Return Policy carefully before placing an order. By purchasing from us, you agree to the terms outlined below.

2. Inspection Upon Delivery

We strongly recommend that you inspect all goods carefully upon delivery before signing any delivery documentation. If you notice any visible damage, shortages, or discrepancies, please note this on the delivery record and contact us within 48 hours of receiving the goods at admin@tradefurnitures.com. Claims made after this period may not be accepted.

3. Damaged or Faulty Goods

If your order arrives damaged or with a manufacturing fault, please contact us within 48 hours of delivery with the following:

• Your order reference number.
• A clear description of the issue.
• Photographs clearly showing the damage or fault.

Upon review, we will offer one of the following resolutions at our discretion: a replacement, a repair, or a partial/full refund. We may arrange for collection of the damaged goods at our cost.

4. Change of Mind Returns

As our products are large furniture items sourced and fulfilled on an order basis, we are generally unable to accept returns for change of mind. We encourage you to review all product details, dimensions, and images carefully before placing your order. If you have any questions about a product prior to purchase, please contact us at admin@tradefurnitures.com and we will be happy to assist.

5. Non-Returnable Items

The following items cannot be returned:

• Items that have been assembled, modified, or used.
• Items purchased as part of a clearance or final sale.
• Custom or made-to-order items.
• Items damaged due to misuse, improper assembly, or normal wear and tear.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at admin@tradefurnitures.com. Cancellations may be accepted if the order has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled. Any deposits paid for orders that are cancelled after processing may be non-refundable.

7. Refund Process

Where a refund is approved, it will be processed to the original payment method within 10–14 business days of the return being agreed. We will notify you by email once the refund has been processed. Please note that original shipping costs are non-refundable unless the return is due to our error or a product defect.

8. How to Request a Return

To initiate a return or report an issue with your order, please contact us by email:

Please include your order reference, contact details, and a description of your issue. Do not return any items without prior written authorisation from us, as unauthorised returns will not be accepted.

9. Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated date. Please review this page before making a purchase.